ABSTRACT
In recent times, stress has been a thing of concern in workplaces as it affects the efficiency of workers in one way or the other. Stress is any interference that disturbs a person’s healthy, mental and physical well-being. In the banking institution today most bank workers are facing the problem of frustration due to different reasons obstructing career mobility of worker(s) by unnecessary delays in promotion. The aim of this research project is to study how bank workers cope with stress and stress-related health problems. Relevant literature were reviewed with the intention of critically analyzing literature of other authors on the issue of coping with stress and stress-related health problems among bank workers.General Adaptation Syndrome theory was used to explain the research problem. Stratified sampling technique was used in selecting respondents and purpose sampling was used in the in-depth interview. Findings of the study shows that stress that are common in all banks in Kaduna North Local Government Area of Kaduna State are over workload, given of target to workers, shortage of staff, repetition of the same work daily, and introduction of new technologies. These stress result to stress-related health problems which include; high blood pressure, body pain, ulcer, headache, and depression among others bank staff. Consequently, it can be concluded that stress in workplace precipitates stress related health problems among banker. Therefore, coping strategies that will reduce stress such as going for annual leave, employment of more staff and reduction of hours of work would help reduce stress thus, improving workers’ productivity and efficiency.
CHAPTER ONE
1.1 Background of the study--------------------------------------1
1.2 Statement of research problem------------------------------ 2
1.3 Research objectives ------------------------------------------ 4
1.4 Research question -------------------------------------------- 5
1.5 Significance of the study------------------------------------- 5
1.6Scope of the study-----------------------------------------------6
CHAPTER TWO
2.1 Factors responsible for workplace stress----------------------------- 7
2.2 Stress related health problem ---------------------------------------------------------------------------------11
2.3 Coping With stress and stress related health problem ------- 13
2.4 Theoretical Framework ------------------------------------------------------- 16
2.4.1 Selye General Adaptation Syndrome -------------------------- 17
CHAPTER THREE
RESEARCH METHODOLOGY
3.1 Location of the study------------------------------------------------------------ 24
3.2 Sources of data------------------------------------------------------------------- 25
3.3 Study population and sampling technique------------------------------ 26
3.4 Method of data collection ------------------------------------------------------27
3.5 Method of data analysis ---------------------------------------------------------- 29
3.6 Problems encountered from the field----------------------------------------- 30
CHAPTER FOUR
4.1 Socio- demographic characteristics of respondents ------------- 32
4.2 Factors responsible for stress among bank workers -------------- 35
4.3 Stress related health problems ------------------------------------------- 44
4.5 Coping with stress and stress-related health problems ------------ 46
CHAPTER FIVE
5.1 Summary of findings --------------------------------------------------------- 49
5.2 Discussion of major findings ------------------------------------------------ 51
5.3 Conclusion -------------------------------------------------------------------- 53
5.4 Recommendation------------------------------------------------------------ 54
REFERENCES -------------------------------------------------------------------- 56
Appendix I: Questionnaire ------------------------------------------ 60
Appendix II In-depth interview guide ------------------------------ 63
